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Feedback Faq

by Varun Suri

Please read the FAQ, completely. If you need assistance, you will find instructions at the bottom of this page.

FREQUENTLY ASKED QUESTIONS

  1. What do I do if I have forgotten my password?
  2. Can I change my login name?
  3. How do I check my e-mail on the web?
  4. How do I configure Outlook Express / Netscape Messenger for checking mail?
  5. How do I apply for a ISDN connection?
  6. What are VSNL's current tariff?
  7. What do I do if my account is hacked?
  8. I deleted my mails from Outlook Express / Netscape Messenger / Webmail. Can the messages be recovered?
  9. What are the Dial Up Number in my city?
  10. I am not able to delete messages in my inbox. What do I do?
  11. My computer is infected by a virus / worm. How can I remove it?
  12. Can I use my Internet account at a place from where I didn't acquire it?
  13. I am frequently disconnection. What do I do?
  14. My E-Mail address ends in @vsnl.com / @vsnl.net. What is my server name?
  15. My E-Mail address ends in @vsnl.net. Can I get a short mail ID?
  16. How can I create my homepage with VSNL?
  17. What username do I have to specify in Outlook Express / Netscape Messenger?
  18. Does VSNL support roaming?
  19. Can I telnet into my server to change my password or other details?
  20. Can I get a Shell Account?
  21. Do students get a concession?

If you can't find an answer to your question here, you can post question on to the forum and have other users answer it. Or send us a feedback. Please look for your query in any of the following topics given in the table below:

 


 

Q1: What do I do if I have forgotten my password?

Ans: Contact VSNL Customer Relations to get your password reset.


Q2: Can I change my login name?

Ans: Your Login Name cannot be changed.


Q3: How do I check my e-mail on the web?

Ans: Please visit http://guide.vsnl.net.in/cgi-bin/webmail/start.pl or http://webmail.vsnl.com/ or http://www.mailstart.com/

Q4: How do I configure Outlook Express / Netscape Messenger for checking mail?

Ans: Please visit: http://guide.vsnl.net.in/ for details.

Q5: How do I apply for a ISDN connection?

Ans: Please visit http://tariff.vsnl.com/

You need to have a ISDN line from MTNL / BSNL for this.


Q6: What are VSNL's current tariff?

Ans: Please visit: http://tariff.vsnl.com/


 

Q7: What do I do if my account is hacked?

Ans: Please contact VSNL Customer Relations to get your password reset. You may also file a FIR (First Information Report) at the nearest Police Station, if you so desire.


 

Q8: I deleted my mails from Outlook Express / Netscape Messenger / Webmail. Can the messages be recovered?

Ans: No. Mail once deleted cannot be recovered.


Q9: What are the Dial Up Number in my city?

Ans: Please visit: http://guide.vsnl.net.in/


 

Q10: I am not able to delete messages in my inbox. What do I do?

Ans: Please contact VSNL helpdesk help@vsnl.com to get your inbox reset.


 

Q11: My computer is infected by a virus / worm. How can I remove it?

Ans: You may remove it by going to: http://housecall.antivirus.com/


 

Q12: Can I use my Internet account at a place from where I didn't acquire it?

Ans: Sometimes yes. You may try by giving your complete e-mail address as your login name.


 

Q13: I am frequently disconnection. What do I do?

Ans: Get your phone line checked for noise. Please call 198 from your phone for assistance from the telephone company.


 

Q14: My E-Mail address ends in @vsnl.com / @vsnl.net. What is my server name?

Ans: You do not need your server name. To check your account status, visit: http://mybill.vsnl.net/


 

Q15: My E-Mail address ends in @vsnl.net. Can I get a short mail ID?

Ans: Your e-mail ID is already short. You don't need to get a short mail ID.


 

Q16: How can I create my homepage with VSNL?

Ans: Please visit: http://mypage.vsnl.com/

Q17:What username do I have to specify in Outlook Express / Netscape Messenger?

Ans: Ans: The part of your e-mail address before the @ symbol. For example if your e-mail address is xyz@vsnl.net then your user id for Outlook Express would be xyz.

Q18: Does VSNL support roaming?

Ans: All VSNL accounts will work in Bangalore, Calcutta, Chennai, Mumbai, New Delhi & Pune. You will need to give your complete e-mail address as your login name. In other cities, where BSNL is the operator, your account may or may not work. VSNL.NET accounts work only in the six above mentioned cities.

Q19: Can I telnet into my server to change my password or other details?

Ans: VSNL does not support telnet to server. Your connection would not be accepted.

Q20: Can I get a Shell Account?

Ans: VSNL has discontinued Shell Accounts, since TCP/IP accounts have now become affordable. You may visit: http://tariff.vsnl.net.in/ to check the latest tariffs.

Q21: Do students get a concession?

Ans: Yes, students get a concession on 100 hour accounts. Please visit: http://tariff.vsnl.net.in/ for details.

(c)2000, All Rights Reserved with Varun Suri, expert2k@vsnl.net


Click Here If you found your answer  VSNL Feedback Click here if have not found the answer to your query

If you can't find an answer to your question here, you can post question on to the forum and have other users answer it. Or send us a feedback.

 

 

 

 

 

 

 

 

 



Copyright 1999 Dr. Raj Mehta. All rights reserved.